Zum Inhalt wechseln


Foto

Solution to crash to desktop (After 2 seconds black screen)

Started by leahcim512 , Jun 21 2010 09:35

  • Please log in to reply
109 replies to this topic

#1 leahcim512

leahcim512

    Lieutenant

  • Members
  • 30 Beiträge:

Geschrieben 21 Juni 2010 - 09:35

Hey Everyone, In my short time being on the forums I have noticed that in the technical support section has many people with the issue at start-up regardless the operating system.

Ive Started this topic mainly because the section has so many people with the same issue,
well the solution is simple.

You are required to have the most updated video card drivers for your system.
These can be gained from the manufacturers website the two main being:

http://www.nvidia.co...obal/global.php For Nvida Series graphic cards

AND

http://ati.amd.com/support/driver.HTML For ATI Model graphic cards

AND

http://downloadcente...om/Default.aspx For intel graphic cards // Download Center

If after reading this and your still having troubles feel free to post your DirectX Diagnostics File (dxdiag.txt)
This can be done by typing "dxdiag" into RUN Prompt.
After that select save and save the file to a location where you are able to find it.

Then attach it to a post on this section.

I hope this helps people, feel free to ask me any questions

 

PERSONS USING WINDOWS 7 & 8

 

Please note that you may still experience the crash to desktop even though you have the graphics card driver working, EM4/911 - First Responders does not like to work with the default Microsoft loaded device drivers that may have automatically installed or have been gained from Windows update services. You must still download from the above links to fix this problem!

//Updated Above Links

//Updated Windows 7/8 Details


Dieser Beitrag wurde von leahcim512 bearbeitet: 20 September 2013 - 09:51
Changed the title and pinned.

Posted Image
Posted Image
Posted Image
Freelance Technical Support

#2 Xplorer4x4

Xplorer4x4

    Assistant Chief

  • Members
  • 4.972 Beiträge:
  • Gender:Male
  • Location:Evansville,IN

Geschrieben 21 Juni 2010 - 02:28

Might want to link to intel drivers to, there not as common but some people have intel integrated graphics chips.

Please DO NOT PM ME for help. Ask your questions on the forum to help others with the same issue.

Enhance your LA Mod Freeplay Experience with LA Mod 2.0 4x4 Submod.
MyDfQUt.jpg

Los Angeles Mod v2.0 4x4 W00ds Map v1 - BETA RELEASE

If you appreciate my work, then please donate. Every little bit helps!
btn_donate_SM.gif

#3 leahcim512

leahcim512

    Lieutenant

  • Members
  • 30 Beiträge:

Geschrieben 26 Juni 2010 - 05:19

Yeah ill add that in thanks for the advice :)

Also It would be good if this could be pinned.

Alright Ive updated the above links and added Intel's "Download Center"
Posted Image
Posted Image
Posted Image
Freelance Technical Support

#4 Guest_Francis_*

Guest_Francis_*
  • Guests

Geschrieben 26 Juni 2010 - 05:29

I've modified the title and I pinned it. :)

#5 leahcim512

leahcim512

    Lieutenant

  • Members
  • 30 Beiträge:

Geschrieben 26 Juni 2010 - 05:30

Thank-you very much, this will save alot of people alot of hassel
Posted Image
Posted Image
Posted Image
Freelance Technical Support

#6 salvadorc

salvadorc

    Lieutenant

  • Members
  • 98 Beiträge:

Geschrieben 28 Juni 2010 - 10:32

i cant to it!!!!!!!!!!!!!!!!!!!!!!!!
help me

#7 Xplorer4x4

Xplorer4x4

    Assistant Chief

  • Members
  • 4.972 Beiträge:
  • Gender:Male
  • Location:Evansville,IN

Geschrieben 30 Juni 2010 - 11:27

i cant to it!!!!!!!!!!!!!!!!!!!!!!!!
help me


Cant do...what? You havent told us where the problem is to be able to help you.

Please DO NOT PM ME for help. Ask your questions on the forum to help others with the same issue.

Enhance your LA Mod Freeplay Experience with LA Mod 2.0 4x4 Submod.
MyDfQUt.jpg

Los Angeles Mod v2.0 4x4 W00ds Map v1 - BETA RELEASE

If you appreciate my work, then please donate. Every little bit helps!
btn_donate_SM.gif

#8 USMC_NL

USMC_NL

    Senior Captain

  • Members
  • 280 Beiträge:
  • Gender:Male
  • Location:The Netherlands Wassenaar
  • Interests:mods and other extra's for em3 and em 4.<br />Unfortanaly i can't model my self. :( to less time.

Geschrieben 05 Juli 2010 - 06:36

Hey,

I still have the problem that when i start the game it goes black for 2,3 sec and than crashes to desktop.
Already have updated the videocard drivers with the correct ones.

here also mu DXDIAG

I run win 7 home 32 bit
Posted Image
Posted Image
Posted Image

#9 Guest_shadowdrifter1_*

Guest_shadowdrifter1_*
  • Guests

Geschrieben 11 Juli 2010 - 01:10

Hey,

I still have the problem that when i start the game it goes black for 2,3 sec and than crashes to desktop.
Already have updated the videocard drivers with the correct ones.

here also mu DXDIAG

I run win 7 home 32 bit



Same with me

#10 Guest_shift944_*

Guest_shift944_*
  • Guests

Geschrieben 19 Juli 2010 - 04:01

Downloaded 911 First Responder, and at first everything worked fine, then maybe 5-6 minutes into the game the graphics all became exploded and the screen had that "shattered" effect. Then the game wouldn't even start, I get that black screen, then crash.

Downloaded 2010 Drivers for ATI Radeon X1 series Version 10.2, still nothing.

Attached is the DxDiag file.

Thank you in advance.

Angehängte Datei(en)

  • Angehängte Datei  DxDiag.txt   45,42K   423 Anzahl der Downloads

#11 pyrothijs

pyrothijs

    Assistant Chief

  • Members
  • 2.472 Beiträge:
  • Gender:Male
  • Location:Lelystad, the Netherlands
  • Interests:Everything that has to do with the Fire Department.

Geschrieben 20 Juli 2010 - 09:51

Downloaded 911 First Responder, and at first everything worked fine, then maybe 5-6 minutes into the game the graphics all became exploded and the screen had that "shattered" effect. Then the game wouldn't even start, I get that black screen, then crash.

Downloaded 2010 Drivers for ATI Radeon X1 series Version 10.2, still nothing.

Attached is the DxDiag file.

Thank you in advance.


DXDiag shows you installed a 2009 graphices driver...

But in order to see what is wrong we are gonna need a logfile. It's located in the main EM4 folder.

greetz,PyroThijs, (Moderator/FAQ author)
See something that doesn't belong? Report it, don't take matters into your own hands.
Posted Image
Posted Image
Posted Image

#12 Guest_shift944_*

Guest_shift944_*
  • Guests

Geschrieben 21 Juli 2010 - 03:55

DXDiag shows you installed a 2009 graphices driver...

But in order to see what is wrong we are gonna need a logfile. It's located in the main EM4 folder.



Where is the EM4 folder? I don't have anything in Program Files for 911FR.

Under the display tab of DirectX Diagnostic the drivers are dated 2/11/10 Version 6.4.0010.6925 under Main Driver ati2vdag.dll. Not sure why the file says I still have 2009 drivers.

#13 leahcim512

leahcim512

    Lieutenant

  • Members
  • 30 Beiträge:

Geschrieben 21 Juli 2010 - 02:00

Where is the EM4 folder? I don't have anything in Program Files for 911FR.

Under the display tab of DirectX Diagnostic the drivers are dated 2/11/10 Version 6.4.0010.6925 under Main Driver ati2vdag.dll. Not sure why the file says I still have 2009 drivers.


It is a sub-folder of Wizard Works.
Posted Image
Posted Image
Posted Image
Freelance Technical Support

#14 Guest_shift944_*

Guest_shift944_*
  • Guests

Geschrieben 21 Juli 2010 - 09:15

Thank you!

Here is the log file from that folder.

Angehängte Datei(en)


#15 Xplorer4x4

Xplorer4x4

    Assistant Chief

  • Members
  • 4.972 Beiträge:
  • Gender:Male
  • Location:Evansville,IN

Geschrieben 22 Juli 2010 - 02:49

"?VulpineWrapper::ChangeScreenMode(): VERR_NOSCREENMODE - Screen mode could not be set"
You might try going into options and make sure the display settings are set to 800x600. The problem seems to lie some where with the graphics card.

Also get this driver:
http://support.amd.c...13&lang=English
This is from February 2010, so it is a newer driver then the one you have.

Please DO NOT PM ME for help. Ask your questions on the forum to help others with the same issue.

Enhance your LA Mod Freeplay Experience with LA Mod 2.0 4x4 Submod.
MyDfQUt.jpg

Los Angeles Mod v2.0 4x4 W00ds Map v1 - BETA RELEASE

If you appreciate my work, then please donate. Every little bit helps!
btn_donate_SM.gif

#16 Guest_shift944_*

Guest_shift944_*
  • Guests

Geschrieben 22 Juli 2010 - 06:17

Tried changing to 800x600 in Display Properties, nothing. Cant change it in the in-game menu yet as game wont even start.

Downloaded the drivers again, and even after restarting it still refuses to work. The driver dates still say 2/11/2010 on the Diagnostic, they never updated. I'm out of ideas, and pretty disappointed in Atari right now, although maybe I just need a new graphics card.

I do appreciate the help guys, and hope something works sooner or later. Thank you.


EDIT: Downloading the the cfg file from here and replacing the one in the EM4 folder will help you get rid of the black start up screen problem. It doesn't prevent the graphics in the game from becoming all shattered though, but you might get a few extra minutes in before they do. Changing to 800x600 res didn't help this problem. The new log file is also there.

ReEDIT: Back to square one. Cant even start the game anymore. Tried replacing the cfg file but nothing. WTF


TripleEDIT: Went into Device Manager > Display Adapters and manually updated to Radeon X1300PRO Drivers. Game now starts up and runs just fine, but will crash after 15-20 min. ALMOST got it, YAY!

Angehängte Datei(en)

  • Angehängte Datei  logfile.txt   249,7K   281 Anzahl der Downloads

#17 Guest_Pilot_MKN_*

Guest_Pilot_MKN_*
  • Guests

Geschrieben 30 Juli 2010 - 07:29

I'm having crash to desktop problems as well, but I'm working with the German demo of Emergency 4 ( I wanted to see if it would work on my laptop before I buy the game).

The opening cutscenes run then the screen flickers and I'm sent back to the desktop.

I'm running Windows 7 on a Dell laptop.

The steps I have taken so far are to lower my screen resolution (I've gone all the way down to 800X600 to no effect, I've updated my graphics drivers and I also downloaded the config files posted earlier to this top. None of these have changed anything.

I've attached my logfile below. Hopefully you can help.

Angehängte Datei  logfile.txt   47,29K   245 Anzahl der Downloads

#18 kamko

kamko

    Firefighter

  • Members
  • 9 Beiträge:
  • Gender:Male
  • Location:Sweden

Geschrieben 09 Dezember 2010 - 06:55

I can´t play Em4. the screen goes black and then it crashes. please help me !

/ Kamko

Angehängte Datei(en)

  • Angehängte Datei  DxDiag.txt   0bytes   196 Anzahl der Downloads
  • Angehängte Datei  logfile.txt   0bytes   224 Anzahl der Downloads

Posted Image

#19 shrey

shrey

    Lieutenant

  • Members
  • 38 Beiträge:
  • Gender:Male

Geschrieben 07 Januar 2011 - 04:41

pls is there any other solution

#20 shrey

shrey

    Lieutenant

  • Members
  • 38 Beiträge:
  • Gender:Male

Geschrieben 07 Januar 2011 - 05:06

The best way is by following the steps:-

1.If you have the game CD then it's great.If you do not have the CD then no point.

2.Insert the CD and click un-install.Don't worry you don't need to un-install the game.

3.Click repair and let it get repaired.This might take a few minutes.

4.Once done go to the em4.cfg file and open it with notepad.

5.Change s_language-fr to s_language-en.

6.Enjoy the game.
Back to Technical Related Support


  1. International Emergency & 911: First Responders Fan Forum
  2. → Emergency 4
  3. → Technical Related Support
  4. Privacy Policy
  5. Forum Rules ·